At Mennace Shop Online, we are dedicated to providing the modern urban man with a seamless and reliable shopping experience, from the moment you place your order to the day it arrives at your door. We understand that your time is valuable and that you expect nothing less than exceptional service, clarity, and efficiency.

Shipping Information

We are proud to ship our products globally (excluding Asia and a select number of remote regions). Our commitment is to get your carefully selected items to you as quickly and reliably as possible.

Order Processing

Please allow 1-2 business days for us to process your order before it is dispatched. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95): Shipped via trusted carriers DHL or FedEx. Your order will typically be delivered within 10-15 business days after dispatch.
  • Free Shipping: Available on all orders over £50. Shipped via EMS. Your order will typically be delivered within 15-25 business days after dispatch.

Please note that these delivery times are estimates and may be subject to factors beyond our control, such as customs processing.

Our Returns & Exchanges Policy

Your complete satisfaction is our priority. If you are not entirely happy with your purchase, we offer a straightforward returns and exchange process.

Returns Period

You have 15 calendar days from the date you receive your item(s) to initiate a return or exchange request.

Eligibility

To be eligible for a return or exchange, your item must be:

  • Unused and unworn.
  • In the same original condition that you received it.
  • In its original packaging with all tags and labels attached.
Please Note: For reasons of hygiene and personal wear, we cannot accept returns or exchanges on certain items unless they are faulty or not as described. This includes:
  • Headgear (e.g., beanies, caps)
  • Accessoires that are worn close to the skin

How to Return an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Within the 15-day window, please email our customer service team at [email protected]. Use the template provided below to ensure we have all the necessary information to process your request quickly.
  2. Wait for Instructions: We will respond within 2 business days with a Returns Authorisation Number and instructions on where to send your package. Please do not send anything back without this number.
  3. Ship the Item(s): Carefully pack the unused, tagged item(s) in their original packaging. Include a copy of your order confirmation or a note with your Returns Authorisation Number and full name. Ship the package to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the item is faulty.
  4. Processing: Once we receive and inspect your returned item, we will send you an email to notify you. We will then process your exchange or refund.

Returns Request Template

Please copy and paste the text below into your email to us.

Subject: Returns & Exchanges Request – Order #[Your Order Number]

Dear Mennace Shop Online Customer Service,

I would like to request a [return / exchange] for an item from my order.

Order Number: [Please insert your order number]
Name: [Your Full Name]
Email Address: [The email address used to place the order]

Item for Return/Exchange:
– Product Name: [e.g., Classic Urban T Shirt]
– Size: [e.g., M]
– Colour: [e.g., Navy]
– Reason for Return/Exchange: [Please provide details]

I confirm that the item is unused, in its original condition, and has all tags attached.

I would like to:
[ ] Receive a refund to my original payment method.
[ ] Exchange for: [Please specify desired product, size, and colour if different].

Thank you for your assistance.

Sincerely,
[Your Name]

Refunds

Timing

After we have received and approved your return, refunds will be processed to your original method of payment within 7-10 business days.

Amount & Method

You will be refunded the full value of the returned item(s). Please note that original shipping costs are non-refundable. The refund will be issued back to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal account). The time it takes for the refund to appear in your account may vary depending on your card issuer or PayPal.

Exchanges

If you are requesting an exchange for a different size or colour, we will process this as soon as we approve your return. The new item will be shipped to you via our standard shipping method at no extra cost to you.

Need More Help?

If you have any further questions about our Shipping or Returns and Exchanges policy, please do not hesitate to contact our dedicated support team.

Email: [email protected]
Address: Mennace Shop Online, 54 Turl St, Oxford, GB OX2G 3SB

We are here to ensure your experience with Mennace is nothing short of excellent.