Welcome to the Mennace Shop Online FAQ page. Here, we address common queries about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our support team at [email protected].

Product Questions

What types of products does Mennace offer?
We specialise in urban-inspired apparel and accessories for the contemporary man. Our product range includes Accessories, Backpacks, Bags, Cardigans, Clothing, Coats, Headgear, Jackets, Pullovers, Scarves, Shirts, T-Shirts, Trousers, and Vests. Each piece is designed with cutting-edge style and uncompromising quality to help you stand out.
How do I choose the right size for my Mennace clothing?
Our products are designed with a modern fit in mind. We recommend checking our size guide (available on each product page) for accurate measurements. If you need further assistance, contact our support team for personalised advice.

Shipping & Delivery

Where does Mennace ship to?
We ship globally to most regions, but unfortunately, we do not currently deliver to Asia or some remote areas due to logistical constraints. You can check availability during checkout.
What shipping options are available?
We offer two shipping methods:
– Standard Shipping: Costs £12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch.
– Free Shipping: Available for orders over £50 via EMS, with delivery in 15-25 days after dispatch.
Order processing takes 1-2 days before dispatch.
How long will it take to receive my order?
Delivery times vary based on your location and shipping method. Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days. Note that these are estimates, and customs processes may cause delays.

Returns & Refunds

What is your return policy?
We stand by the quality of our products. You have 15 days from the date of receipt to initiate a return. Items must be unused and in their original packaging. Please contact our support team at [email protected] to start the process.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address. Note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a seamless checkout experience.
Is my payment information secure?
Absolutely. We use encrypted payment processing to ensure your details are safe and secure. We do not store your payment information on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.

Contact & Support

How can I contact customer support?
Reach out to us via email at [email protected] for any queries related to delivery, products, or returns. We’re here to help you stay ahead of the curve.
What are your business hours?
Our support team operates during standard business hours in the UK (GMT). We aim to respond to all inquiries within 24 hours.

Join the Mennace tribe and redefine your style with attitude and authenticity. This is more than fashion – this is Mennace.

Mennace Shop Online | Redefining Modern Menswear with Attitude and Authenticity